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We’re a team of system engineers, field technicians, project managers, and virtual chief information officers with over 60 years of combined experience in IT system design, installation, and support. ECS is a leading mid-sized provider of technology services to the United States Federal Government. Every day, our 2300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

Working Knowledge Required

We thrive on forming true partnerships with our clients while delivering customized, business technology solutions. Similar professions and job titles to a Help Desk Technician are Technical Support Specialist, Information Technology Specialist, Network Administrator, System Engineer and System Administrator. We are looking for an entry level Helpdesk Engineer to join our fast-growing team. The ideal candidate will be self-sufficient, requiring minimal guidance with the ability to make business critical decisions on their own. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

• Designed by Diller Scofidio + Renfro in collaboration with Gensler, the museum offers free general admission.
• Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316.
• Analyze the market and your qualifications to negotiate your salary with confidence.
• The highest help desk engineer annual salary stems from the finance industry.

Plus, you’ll get access to Monster Studios, our video job ad platform, at no extra charge. Additionally, information engineers earn a higher salary in the technology industry compared to other industries. Additionally, help desk engineers earn an average salary of $67,498 in the finance industry.

What Are The Duties Of a Desk Support Technician?

IT certifications in support can vary between college courses and apprenticeships. Support engineers often learn on the job and cater services to specific businesses, software, and hardware. When technology doesn’t work as it should, it creates frustration among employees and keeps them from working efficiently. With Systems Engineering’s Help Desk service, you’ll experience a consistent, helpful approach to end-user support that minimizes employee downtime and improves business productivity. Excellent verbal communication skills are also important, as well as analytical thinking skills. You’ll need to be an expert in certain software packages and have strong IT skills.

• The Broad is an internationally renowned contemporary art museum founded by philanthropists Eli and Edythe Broad on Grand Avenue in downtown Los Angeles.
• ECS is seeking a Tier 2 Service Desk Engineer (Junior Level Service Desk Specialist) to work in our Washington DC office.
• They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.
• Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence.

It also simplifies and automates service requires which helps to boost productivity and reduce support workload. This allows IT help desk engineers to provide a more efficient service. To qualify at the more junior level, you will have one year plus experience in a technical support / helpdesk role working with Microsoft Server including Active Directory and Group Policy configuration.

Description Of a Senior Infrastructure Engineer

If you’d like more information about IT help desks for your business, get in touch today. Support technicians rely on advanced software in order to offer more efficient customer service. IT technical support staff diagnose and solve software and hardware problems for computer users. Some of the roles and responsibilities of an IT help desk include providing stakeholders of a business with the data they need to make support decisions around asset allocation, budgeting, scheduling, and all processes. An IT help desk is essentially a tool to help organize customer queries and complaints. It uses ticketing services that assign customers to the right person to help.

Senior infrastructure engineers are 4.0% more likely to earn their Master’s Degree and 0.2% less likely to graduate with a Doctoral Degree. An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems. Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence. They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables. An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes.

Skills to develop to transition to this role

Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree. Along with Director, Technology and Applications Manager, the Help Desk Engineer (HDE) supports approximately 200 employee and contract staff. The HDE principally provides tier 1 desktop support, hands-on onsite and remote technology support, and audio-visual systems support for museum staff. In this effort the HDE is the primary point of contact, taking and tracking client calls, resolving or escalating to team members as needed. The HDE also ensures that visitors and staff have access to effective technology resources that create a seamless and frictionless experience.

• They also offer excellent customer service and advice to all users in different types of companies.
• A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals.
• The difference in salaries is information engineers making $52,559 higher than help desk engineers.
• FieldEngineer can provide your business with a certified IT help desk engineer.
• An IT help desk assists all users in troubleshooting a number of IT problems and issues.

Such awareness means understanding the needs of their customers so they can get their problems solved as quickly as possible. The goal is to create value for clients that will help preserve the company’s reputation and business. The 6 Steps to Become a DevOps Engineer will normally work Monday through Friday 9-6 p.m. However, in some instances the work schedule for this position requires evening and weekend hours. As set forth in January’s Equal Employment Opportunity policy,
we do not discriminate on the basis of any protected group status under any applicable law. Please note, for this position, we are only open to candidates located in greater NYC area.